A day at my job

I think the part I like the most so far is monitering. It's when they put one of us trainees with another rep and we listen in on their calls. It's pretty interesting but I can't help but think how long it'll take for me to be able to fly through all the screens like they do. It's funny when people call all pissed about something that's their fault (like their phone getting turned off). Oh yesterday this lady called in wanting full phone records (calls, texts, ect.). The rep I was with said one time he got a woman who specifically said she wanted her husband's phone records. Man, I could get alot of ideas for stories and stuff from this job.